Personal care
Respectful help with bathing, washing, dressing and continence care, always at your pace and protecting your dignity.
Our services
Practical, personal care shaped around each person
A comprehensive range of care services that help people keep their independence and improve their quality of life, available 24 hours a day, 365 days a year.
Specialisms
- Personal care
- Caring for adults over 65
- Caring for adults under 65
- Caring for children (0 to 18)
- Dementia
- Learning disabilities
- Sensory impairments
What we offer
Support for everyday life and specialist needs
Every service is delivered by trained, supervised care workers and tailored through your personal care plan.
Medication support
Prompting and assistance with prescribed medication, taken orally or applied topically, recorded carefully at every visit.
Shopping, meals and appointments
Help with the weekly shop, preparing nutritious meals, eating and drinking, and getting to appointments on time.
Laundry and home help
Laundry, light cleaning, errands and good neighbour tasks that keep your home comfortable and running smoothly.
Companionship
Friendly conversation, social outings and someone to share the day with, easing isolation and lifting spirits.
Acquired brain injury rehabilitation
Structured support for people living with an acquired brain injury (ABI), working alongside therapists on agreed goals.
Recovery support
Care after a hospital stay or illness, including exercise programmes set by a physiotherapist or occupational therapist.
Behaviour support for young people
Consistent, positive behaviour support that helps young people build routines, confidence and independence.
Communication support
Enhancing communication for people who are non-verbal, so their choices, wishes and feelings are heard.
Profound and multiple learning disabilities
Patient, person-centred support for individuals with PMLD and the families who care for them.
Available around the clock
Care is available 24 hours a day, 365 days a year. Our office is open Monday to Friday, 9am to 5pm.
Management you can reach
The Registered Manager is available during office hours, and a duty manager is on call for staff and service users outside normal office hours.
Trained, supervised and mentored
Our care workers are trained, supervised, managed and supported to provide high standards of personal and practical care for people with a wide range of conditions.
Getting started
From first call to your first visit
- 1
Get in touch
Call, email or send us a message. We will listen to what you need and answer any questions with no obligation.
- 2
Meet our Registered Manager
We visit before care begins to agree the services you want, when they start, and the times and length of each visit.
- 3
Risk assessment
We review your home and the care involved in detail so support is safe, while respecting your right to make your own choices.
- 4
Your personal care plan
A plan is agreed with you, your family or advocates and any commissioner, then reviewed regularly as your needs change.
Through this process we make sure that each person is valued and has the right to control their own affairs, that everyone has control over how they live their life and can freely express their wishes, and that all service users have equal rights and protection against any form of discrimination or abuse.
Your care plan
What your care plan can include
A personal care plan is agreed with you, the commissioner of care, and your family or advocates as appropriate.
Everyday care tasks
- Support with bathing
- Support with dressing
- Support with mobility and transfers
- Support with meal preparation and feeding
- Support with continence care
- Cleaning, shopping, errands and good neighbour tasks
- Rehabilitation exercise programmes set by a physiotherapist or occupational therapist
- Social support and companionship
Specialist tasks, after training
Carried out only after a risk assessment and specific training, with competence signed off by a qualified professional such as an occupational therapist, speech therapist, physiotherapist or nurse.
- Assisting with artificial feeding
- Administration of prescribed medication, orally and topically
- Catheter care, changing bags and monitoring output
- Assistance with ear or eye drops
- Colostomy care and changing of bags
Clinical tasks we do not carry out
These need the skills of clinical professionals. We do not provide nursing services.
- Toe and nail cutting
- Ear syringing
- Removing or replacing urinary catheters
- Bowel evacuations
- Bladder washouts
- Injections or intravenously controlled drugs
- Lifting from the floor unaided
- Changing sterile dressings
- Administering rectal medication
- Filling monitored dosage boxes
- Filling oxygen cylinders
- Applying creams or ointments unless prescribed
Questions
Frequently asked questions
Can't find what you are looking for? Get in touch or call 01932 877 471.
When are your services available?
Our care services are available 24 hours a day, 365 days a year. The office is open Monday to Friday, 9am to 5pm, and a duty manager is on call for staff and service users outside office hours.
Who do you provide care for?
We support children (0 to 18), adults (18 to 65) and older people (over 65), including people living with dementia, learning disabilities, sensory impairments, acquired brain injury, and people who are recovering from illness or are terminally ill.
How does care get started?
Our Registered Manager meets you before the service begins to agree what support you need, when it starts and the timing of visits. We complete a risk assessment and agree a personal care plan with you, your family or advocates.
Do you provide nursing care?
No. We provide personal and practical care. Our carers do not carry out tasks that need clinical professionals, such as injections, changing sterile dressings or catheter replacement. Some specialist tasks can be carried out after specific training and sign off by a qualified professional.
Can I use council funding or Direct Payments?
Yes. Your local council can carry out a free care needs assessment and a financial assessment. If you receive Direct Payments you can choose to arrange your care with us directly, giving you more choice and control.
Are you regulated?
Yes. Comprehensive Care Services Ltd is registered with the Care Quality Commission (CQC) and is rated Good overall.
Let's talk about the care you or your loved one needs
Call our friendly team or send us a message. We will listen, answer your questions and arrange a visit from our Registered Manager.
